Terms of Service

Last updated: 5 July 2026

1. About These Terms

These Terms of Service explain the rules for using FoundPhones, including our website, account dashboard, QR-code recovery pages, mobile app features, subscription plans, and related services.

By creating an account, buying a plan, using a QR code, accessing a recovery page, or using any part of FoundPhones, you agree to these Terms.

If you do not agree to these Terms, you must not use FoundPhones.

FoundPhones is operated by:

Legal/trading name: Found Phones Email: Support @ foundphones.com

In these Terms, "FoundPhones", "we", "us", and "our" means the business operating the FoundPhones service. "You" means the person or organisation using the service.

2. What FoundPhones Does

FoundPhones helps people recover lost phones by providing a personal recovery page and QR code.

The QR code can be displayed on a phone lock screen, sticker, printed card, device screen, or through compatible app features. If someone finds your phone, they can scan the QR code and view the recovery information you have chosen to make available.

FoundPhones may allow you to:

  • Create a personal recovery page
  • Generate or use a QR code linked to that page
  • Add trusted contacts
  • Display limited recovery information to finders
  • Offer an optional reward
  • Receive scan notifications or view scan activity
  • Manage one or more devices depending on your plan
  • Use app-based features where available

FoundPhones helps facilitate contact between a finder and the phone owner or trusted contact. We do not physically recover phones, track phones, guarantee recovery, or act as an emergency service.

3. Important Safety Notice

FoundPhones is intended to help with safe phone recovery. You must use common sense when communicating with finders or arranging a return.

You should not meet a stranger alone in an unsafe or isolated place. Where possible, arrange returns in a public place, through a trusted contact, at a business address, or through another safe method.

If you believe your phone has been stolen, or if there is any risk of danger, contact the police or relevant authority. Do not put yourself or anyone else at risk to recover a phone.

4. Eligibility

You must be at least 13 years old to use FoundPhones.

If you are under 18, you may only use FoundPhones with permission from a parent or guardian.

If you use FoundPhones on behalf of a business, organisation, family, or another person, you confirm that you have authority to do so and to agree to these Terms on their behalf.

5. Accounts

To use certain features, you may need to create an account.

You agree to:

  • Provide accurate and up-to-date information
  • Keep your login details secure
  • Not share your account password with others
  • Tell us if you believe your account has been accessed without permission
  • Keep your recovery details and trusted contacts updated

You are responsible for activity on your account unless it was caused by our failure to take reasonable care.

We may refuse, suspend, or close accounts where we reasonably believe the account is being misused, used fraudulently, used unlawfully, or used in breach of these Terms.

6. Recovery Pages and QR Codes

Your QR code links to a recovery page. Anyone who scans the QR code may be able to see the information you have chosen to display.

Depending on your settings, this may include:

  • Your display name
  • A recovery message
  • General location, if provided
  • Contact options
  • Trusted contact information
  • Whether a reward is available

You are responsible for deciding what information appears on your recovery page.

Do not place sensitive, private, unsafe, misleading, offensive, or unlawful content on your recovery page.

We may remove, restrict, or disable a recovery page if we reasonably believe it is being misused or creates a safety, privacy, legal, or security risk.

7. Trusted Contacts

FoundPhones may allow you to add trusted contacts who can help with the return of your phone.

You must only add a trusted contact if they have agreed to be listed.

You are responsible for ensuring trusted contact details are accurate and kept up to date.

A trusted contact may contact us to request removal of their details. We may remove trusted contact information where we reasonably believe consent has not been given or continued listing would be inappropriate.

8. Optional Rewards

FoundPhones may allow you to show that a reward is available for safe return of a phone.

You are solely responsible for any reward you choose to offer.

FoundPhones does not:

  • Guarantee that a reward will be paid
  • Collect or hold reward money
  • Act as an escrow service
  • Mediate reward disputes
  • Enforce reward promises
  • Verify whether a finder is entitled to a reward

If you offer a reward, you must act honestly and lawfully. You should only offer a reward that you are willing and able to pay.

Finders should understand that any reward is arranged directly between the phone owner and the finder, not with FoundPhones.

9. Finders

A finder does not need an account to scan a FoundPhones QR code or access a recovery page.

If you find a phone and scan a FoundPhones QR code, you agree to use the information shown only for the purpose of helping return the phone.

You must not:

  • Misuse contact details
  • Harass, threaten, spam, or exploit the phone owner or trusted contacts
  • Demand money or rewards
  • Attempt to access the phone owner's private data
  • Sell, keep, damage, or dispose of the phone unlawfully
  • Use the recovery page for fraud or impersonation

If you find a phone, you should take reasonable steps to return it safely and lawfully.

10. Plans, Subscriptions, and Payments

FoundPhones may offer different plans, including individual, family, and business plans.

Plan features, device limits, prices, and billing periods are shown on the website, app, or checkout page at the time of purchase.

Plans may be billed annually unless otherwise stated.

By purchasing a plan, you agree to pay the price shown at checkout, including any applicable taxes.

Payments may be handled by our payment provider, Apple App Store, Google Play, or another approved payment processor. Your payment may also be subject to the payment provider's own terms and conditions.

We may change our prices or plan features from time to time. Price changes will not affect the current paid period you have already purchased, unless required by law or clearly stated at the time of purchase.

11. Auto-Renewal

If a plan is sold as a recurring subscription, it may renew automatically unless cancelled before the renewal date.

Where auto-renewal applies, we will explain this during the purchase process.

You are responsible for cancelling a subscription if you do not want it to renew.

If you bought through an app store, you may need to cancel through your Apple App Store or Google Play account settings. We may not be able to cancel app store subscriptions directly for you.

12. Cancellation Rights

If you are a UK consumer buying online, you may have a legal right to cancel within 14 days of entering into the contract.

However, where you ask us to start providing the service immediately during the cancellation period, you may have to pay for the service already provided.

For digital content or digital services, your cancellation rights may be affected if you expressly agree that access starts immediately and acknowledge that this may limit or remove your right to cancel once the service begins.

We will provide cancellation information during the purchase process where required by law.

To request cancellation, contact us at:

noreply@foundphones.com

Include your account email address and any order reference if available.

This section does not affect your statutory rights.

13. Refunds

Membership fees are non-refundable except where required by law, where stated during the purchase process, or where we choose to offer a refund at our discretion.

Refunds may be available where:

  • You exercise a valid legal cancellation right
  • We are unable to provide the paid service
  • A payment was taken in error
  • A refund is required under applicable consumer law

If you purchased through Apple App Store, Google Play, or another third-party payment provider, refund requests may need to be made through that provider.

We are not responsible for delays caused by banks, payment processors, or app store platforms.

14. Business Plans

If you purchase or use a business plan, you confirm that you have authority to manage the devices, users, and recovery information added under that plan.

You are responsible for ensuring that any employees, contractors, customers, or device users are informed about how FoundPhones is being used and what information may appear on recovery pages.

Business users must ensure that their use of FoundPhones complies with applicable employment, privacy, data protection, and device management laws.

15. Acceptable Use

You must not use FoundPhones to:

  • Break the law
  • Commit fraud
  • Harass, threaten, abuse, or exploit others
  • Impersonate another person or organisation
  • Publish false, misleading, or unsafe information
  • Add trusted contacts without permission
  • Upload or display offensive, unlawful, or harmful content
  • Attempt to access another user's account
  • Interfere with the security or operation of the service
  • Scrape, copy, overload, reverse engineer, or attack the service
  • Use the service to send spam or unwanted messages
  • Use the service in connection with stolen devices or unlawful possession

We may suspend or terminate access if we reasonably believe these rules have been breached.

16. User Content

You are responsible for the information, messages, names, contact details, device descriptions, reward settings, and other content you add to FoundPhones.

You confirm that you have the right to add and use that content.

You give FoundPhones permission to use, display, store, process, and transmit your content only as needed to provide, protect, and improve the service.

You keep ownership of your own content.

We may remove content if we reasonably believe it breaches these Terms, creates a legal risk, creates a safety risk, or affects the proper operation of FoundPhones.

17. Availability of the Service

We aim to provide a reliable service, but we do not guarantee that FoundPhones will always be available, uninterrupted, error-free, or compatible with every device, browser, lock-screen system, or operating system.

FoundPhones may be affected by:

  • Maintenance
  • Hosting issues
  • Internet outages
  • App store restrictions
  • Device settings
  • Browser limitations
  • Operating system changes
  • QR scanning compatibility
  • Third-party service outages
  • Security incidents or emergency fixes

We may update, suspend, withdraw, or change parts of the service where reasonably necessary.

18. Mobile App Features

FoundPhones may offer mobile app features, including lock-screen QR code display, notifications, scan alerts, or other phone recovery tools.

App features may depend on the operating system, device model, permissions, and app store rules.

We cannot guarantee that lock-screen display or notification features will work on every device or remain available after operating system updates.

You are responsible for granting and managing app permissions on your device.

19. Third-Party Services

FoundPhones may rely on third-party services such as hosting providers, email providers, payment processors, analytics tools, app stores, and security tools.

We are not responsible for third-party services that we do not control.

Your use of app stores, payment providers, or third-party platforms may be subject to their own terms and privacy policies.

20. Privacy

Your use of FoundPhones is also governed by our Privacy Policy.

The Privacy Policy explains what personal information we collect, how we use it, when recovery information may be shown to finders, and what rights you have.

You should read the Privacy Policy before using FoundPhones.

21. Intellectual Property

FoundPhones, including its name, logo, branding, design, software, website content, app content, QR code systems, text, graphics, and other materials, belongs to us or our licensors.

You may use FoundPhones only as allowed by these Terms.

You must not copy, reproduce, sell, resell, modify, distribute, reverse engineer, or exploit any part of FoundPhones without our permission, except where allowed by law.

22. Feedback and Suggestions

If you send us feedback, ideas, suggestions, or improvement requests, you agree that we may use them without payment or obligation to you.

This does not transfer ownership of your personal information or private account content.

23. Security

You must not attempt to bypass, damage, test, overload, scan, attack, or interfere with the security of FoundPhones.

If you discover a security issue, you should report it responsibly to:

noreply@foundphones.com

Do not publicly disclose security issues or exploit them.

24. Suspension and Termination

We may suspend or terminate your account, recovery page, QR code, or access to FoundPhones if:

  • You breach these Terms
  • You misuse the service
  • You fail to pay applicable fees
  • Your account appears fraudulent or unsafe
  • Your recovery page creates a safety, legal, privacy, or security risk
  • We are required to do so by law
  • We withdraw or discontinue the service

You may stop using FoundPhones at any time.

If your account is closed, your recovery pages and QR codes may stop working.

Termination does not affect rights or obligations that have already arisen.

25. Disclaimers

FoundPhones is provided to help people contact phone owners or trusted contacts when a phone is found.

We do not guarantee that:

  • A lost phone will be found
  • A finder will scan the QR code
  • A finder will contact you
  • A finder will return the phone
  • A reward will be paid
  • Scan location or scan data will be complete or accurate
  • The service will prevent theft, loss, damage, or unauthorised access
  • The service will work on every phone, lock screen, browser, or operating system

You should still use your phone's built-in security features, such as passcodes, biometric locks, device tracking, remote lock, and remote wipe where available.

26. Limitation of Liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so.

This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any rights you have under consumer law that cannot be excluded.

Subject to that, FoundPhones is not responsible for:

  • Loss of a phone or device
  • Failure of a finder to return a phone
  • Theft, damage, or misuse of a phone
  • Lost profits, revenue, business, contracts, or goodwill
  • Loss of data
  • Indirect or consequential losses
  • Loss caused by incorrect information you provide
  • Loss caused by your decision to meet or communicate with a finder
  • Failures caused by third-party services, app stores, devices, networks, or operating systems

If you are a consumer, we are responsible for losses you suffer that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

If you are a business user, our total liability to you for all claims relating to FoundPhones will not exceed the amount you paid to us for the service in the 12 months before the claim arose.

27. Consumer Rights

If you are a consumer, you have legal rights that cannot be excluded or limited by these Terms.

Nothing in these Terms affects your statutory rights.

28. Indemnity for Business Users

If you use FoundPhones as a business, you agree to indemnify us against losses, claims, damages, liabilities, costs, and expenses arising from:

  • Your misuse of the service
  • Your breach of these Terms
  • Information you add to recovery pages
  • Trusted contact details added without permission
  • Your failure to comply with applicable laws
  • Use of FoundPhones by your employees, contractors, customers, or device users

This section applies only to business users, not consumers.

29. Changes to FoundPhones

We may update or change FoundPhones from time to time.

Changes may include:

  • Adding features
  • Removing features
  • Updating plan limits
  • Improving security
  • Fixing bugs
  • Changing app functionality
  • Updating dashboard features
  • Updating QR or recovery page behaviour

If we make a significant change that materially affects your paid service, we will take reasonable steps to notify you.

30. Changes to These Terms

We may update these Terms from time to time.

When we update them, we will change the "Last updated" date at the top of this page.

If the changes are significant, we may provide additional notice, such as by email, dashboard notice, or website notice.

By continuing to use FoundPhones after the updated Terms take effect, you agree to the updated Terms.

31. Transfer of Rights

We may transfer our rights and obligations under these Terms to another organisation, for example if FoundPhones is sold, merged, reorganised, or transferred.

You may not transfer your account or rights under these Terms to another person without our permission.

32. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the rest of the Terms will continue to apply.

33. No Waiver

If we do not enforce part of these Terms immediately, that does not mean we give up the right to enforce it later.

34. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

If you are a consumer, you may have the right to bring a claim in the courts of the country where you live.

If you are a business user, the courts of England and Wales will have exclusive jurisdiction over disputes relating to these Terms or FoundPhones.

35. Complaints and Contact

If you have a complaint or question about FoundPhones, contact us at:

noreply@foundphones.com

Please include your account email address, order reference if relevant, and a clear description of the issue.

We will try to respond within a reasonable time.